- Provide technical assistance to computer users by resolving hardware, software, and network issues via phone, email, and chat.
- Process and manage trouble tickets, ensuring detailed documentation and timely resolution of incidents.
- Coordinate with other teams to solve enterprise-level problems and maintain audit trails for all reported issues.
Empower AI provides AI solutions for federal government agencies, helping them transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.